Frequently Asked Questions: Phone Calls vs. Office Visits

Our medical assistants can typically address the following issues during a phone call:

• Prescription refills for ongoing medications.
• Clarifications about your current treatment plan.
• Questions about minor side effects or symptoms that are not severe or urgent.
• Lab test results, if no significant changes have occurred.
• Administrative questions, such as appointment scheduling or insurance coverage.

You should schedule an in-person visit for the following reasons:

• New or worsening symptoms, such as increased joint pain, swelling, or fatigue.
• Suspected complications from your condition or treatment.
• A new medical issue that has not been previously evaluated.
• The need for a physical examination, imaging, or diagnostic tests to better understand your symptoms.
• Planning or starting a new treatment plan.
• Routine follow-ups required for monitoring your condition.

Yes, generally if a virtual visit is preferred, it may be appropriate for certain situations, such as:

• Follow-ups to discuss lab results or adjust medications without requiring a physical exam.
• Non-urgent medical concerns or questions.

Please note that not all concerns can be handled virtually, and our team will guide you if an in-person visit is necessary. 

If you are unsure, feel free to call our office. Our staff will ask you a few questions to determine the best course of action for your situation.

If you experience a medical emergency, such as severe chest pain, difficulty breathing, or other life-threatening symptoms, call 911 or go to the nearest emergency room immediately.

We are here to support you and ensure you receive the best care possible. Don’t hesitate to reach out if you have further questions!